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120 North Michigan Street           Plymouth, Indiana  46563           1-219-936-2323

Issue No. 205          Serving the Entire Business Community      TABLE OF CONTENTS

August 2001 Inserts Three Important CUSTOMER SERVICE TOPICS In The Same Morning As a special service, your chamber has arranged a day of training on three topics of value to all customer contact personnel. Each training session will be 45 minutes in length so as not to keep anyone away from business for too long a time. Giving the seminars will be John Allen and his wisecracking friend, Woody. My. Allen has gained a national reputation for his humorous yet informative seminars. He entertains as he trains. His seminars are both shows and seminars. Anyone in a customer contact position will profit from these training sessions.   Cost: $15 per person per session     Date: Thursday Morning, Sept. 27th Location: Christo's Banquet Center - 830 E. Lincolnway Reservations can be made by calling 936-2323 or fax 936-6584 Form can be submitted online or printed and mailed. Click here. 7:30 to 8:15 A.M. Covers customer relations skills common to all those involved in customer service. This training session is a high energy humorous presentation. It deals with techniques for making customers feel valued. It is excellent training for all customer contact personnel. 8:45 to 9:30 A.M. This 45 minute session deals in detail with one of the weakest and most overlooked areas of a business' public image. The way business personnel comes across over the hone can be very unprofessional. This training session covers what happens after a caller gets past the switchboard as well. Businesses are waking up to how badly this training is needed. 10:00 to 10:45 A.M. Every business owner and manager is concerned about this situation. Dealing with an angry customer is a teachable skill. This seminar reviews the techniques to calm an angry person. It also spends time on showing attendees methods to keep their cool while dealing with an angry person. It demonstrates how not to get defensive. The irrational behavior of an angry customer can be professionally handled. ---------------------- J-P Baskets & More J-P Baskets & More announces the opening of their showroom at 4669 North Michigan Road in Plymouth. J-P Baskets & More, in business for more than four years, offers an award-winning line of custom-designed gift baskets and gift items. Jacqueline Singleton, President and designer, describes the showroom as a dream come true. She will feature her uniquely designed bakets for all occasions. The showroom will be open on the weekends, with expanded hours to be announced soon. Future plans also include a line of gourmet cofffees and teas as well as specialty gifting items. Tentative opening date is August 10, 2001. J-P Baskets & More offers corporate gift programs for employee as well as customer appreciation ad holiday gifts. J-P Baskets & More is offering an early bird discount of 20% to any chamber member who wishes to order their employee and/or Christmas items before October 1st. For more information, or to place an order, call Jacqueline Singleton at 219-936-3734.

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