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120 North Michigan Street           Plymouth, Indiana  46563           1-219-936-2323

Issue No. 206          Serving the Entire Business Community      TABLE OF CONTENTS

September 2001 Inserts Three Important CUSTOMER SERVICE TOPICS In The Same Morning As a special service, your chamber has arranged a day of training on three topics of value to all customer contact personnel. Each training session will be 45 minutes in length so as not to keep anyone away from business for too long a time. Giving the seminars will be John Allen and his wisecracking friend, Woody. My. Allen has gained a national reputation for his humorous yet informative seminars. He entertains as he trains. His seminars are both shows and seminars. Anyone in a customer contact position will profit from these training sessions.   Cost: $15 per person per session     Date: Thursday Morning, Sept. 27th Location: Christo's Banquet Center - 830 E. Lincolnway Reservations can be made by calling 936-2323 or fax 936-6584 Form can be submitted online or printed and mailed. Click here. 7:30 to 8:15 A.M. Covers customer relations skills common to all those involved in customer service. This training session is a high energy humorous presentation. It deals with techniques for making customers feel valued. It is excellent training for all customer contact personnel. 8:45 to 9:30 A.M. This 45 minute session deals in detail with one of the weakest and most overlooked areas of a business' public image. The way business personnel comes across over the hone can be very unprofessional. This training session covers what happens after a caller gets past the switchboard as well. Businesses are waking up to how badly this training is needed. 10:00 to 10:45 A.M. Every business owner and manager is concerned about this situation. Dealing with an angry customer is a teachable skill. This seminar reviews the techniques to calm an angry person. It also spends time on showing attendees methods to keep their cool while dealing with an angry person. It demonstrates how not to get defensive. The irrational behavior of an angry customer can be professionally handled. ---------------------- Plymouth Arts Commission 2001 - 2002 Performance Series The Tommy Dorsey Orchestra Conducted by BUDDY MORROW Bringing the swing revival to Marshall County with a Big Band repertoire - embracing nostalgic tunes to progressive jazz. September 9th - 7:00 PM featuring LOCAL ARTISTS: PHS Caribbean Ensemble Adults: $15.00 - Students and Children Free w/Adults Beakman Live !! EMMY AWARD WINNER This live stage spectacle of TV's "Beakman's World" features large scale wacky science demonstrations with plenty of audience participation and Beakman's trademark goofy humor. October 15th - 7:00 PM featuring LOCAL ARTISTS: pianist Sherri K (with flute accompaniment) Adults: $15.00 - Students and Children Free w/Adults Community Christmas "Messiah" "OUR GIFT TO YOU" Celebrate the Christmas season with Handel's "Messiah" as our talented local vocalists return for a second classical inspirational performance. December 2 - 3:00 PM featuring LOCAL ARTISTS: Tami Brock's Children's Choir There will be a free-will offering and canned goods collection Spencer's Theatre of Illusion voted ENTERTAINERS OF THE YEAR Kevin and Cindy Spencer combine music, special effects, audience interaction and cutting-edge illusion to produce a powerful theatrical experience. February 19, 2002 - 7:00 PM Partial Underwriting provided by St. Joseph's Regional Medical Center. featuring LOCAL ARTISTS: harpist Beth Parè Adults: $15.00 - Students K-12 $5.00 - Children Free w/Adults All Local Artist Showcase Talent graciously underwritten by: Mr. & Mrs. T. K. Richter Additional Underwriting Opportunities (beginning at $1,500) Available For membership, underwriting and ticket information Contact: Judi Moenck, Executive Director Plymouth Arts Commission Telephone: 935-4987 or pac@plymouthartscommission.org Your support of the Plymouth Arts Commission is an investment in the community and is very important to us ! ----------------------  Welcome To The 2001 High Noon Lunch Series Our Last Item on this Year's Agenda is . . . The Hidden Industry Tourism's Impact on Communities Featured Speaker: BRENT WILCOXIN - Developer of The Village at Winona . . . a community of artisan's shops, historic sites, museums, recreation areas and fine dining . . . Along with our featured speaker, there will be additional Tourism Industry Leaders presentations ! Swan Lake Golf Resort October 3, 2001 Lunch begins at 11:30 AM - $7.00    R.S.V.P. Form

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